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Google Drive Help Article
Project type
Help Article, Instructions, Content Strategy, Information Architecture
Date
March 2016
Document Link
Restructured and rewrote content for the Google Photo and Google Drive product integration, which was receiving below average help ratings by users. Consolidated top help content by +40%, leading to a 19% page view increase, improvement in readability by 2 grade levels, and increase in user help rate by 16%.
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